Product Designer • March 2019 to Present • New York City
I help craft user experiences on the Cloud Core Identity Access Management and Billing and Integrations teams.
For MongoDB's management tools, I help design user experiences to easily modify ownerships, permissions, settings, and preferences on our platform with no confusion. We value security, intuitiveness, and ease of use in the way our interfaces are used and maintained. On billing, we believe that our customers deserve an accurate, comprehensible view of their sensitive billing information. Everything we ship has been consciously planned and well-tested, to ensure delivery of a highly impactful experience. If you pay for a product, the bill you receive is part of that product experience.
• Inclusive, collaborative design, using the knowledge and experience of our teammates to back-up our ideation • Robust user testing with as-close-to the target user as possible • Actionable short-term wins that help build towards larger long-term innovations • Systematic design, keeping in mind how one change affects the whole system
Selected Projects & Relevant Initiatives
I was responsible for integrating PayPal as a new payment method on our platform. Since then, our revenue streams from self-serve customers have increased by over 30%.
I created an ongoing monthly roundtable forum to facilitate discussions between customer success managers and product, engineering, and design as I saw a need for the different parties to share ideas, highlight feedback and pain points from customers, and collaborate on user research.
"Meet the Product Design Team" Blog Post Series
To educate future candidates and interns on what it's like being a designer at MongoDB, I decided to create a blog series initiative to highlight members of our design team and collaborate with the marketing team to publish it on our official blog. Here's the first post.
Redesigning Design System Components
As a side project, I decided to redesign a component in our design system. Read more about the process in a blog post here.
To learn more about my projects in-detail, reach out to me via email.